Complaints and disputes
CICL values our customers. If the service you have received does not meet your expectations and you would like to lodge a complaint, we want to hear from you.
Contacting CICL and making a complaint
Any Customer wishing to make an enquiry or resolve a Dispute with CICL can contact CICL via one or more of the following avenues:
In person at CICL’s Offices, 7 Brolga Place, Coleambally
In writing addressed to 7 Brolga Place, Coleambally, NSW 2707
Via email at enquiries@colyirr.com.au
By telephone on T: 02 6954 4003.
Escalation Process
All Customers may request that their complaint be escalated for management review, including requesting contact with a manager, where they are not satisfied with the initial response.
Customers will be advised of their right to contact the external dispute resolution service to lodge a complaint and to access free, independent information and advice.
External Dispute Resolution - Energy and Water Ombudsman NSW
All Customers have the right to contact the Energy & Water Ombudsman NSW (EWON). EWON is the government approved dispute resolution scheme for New South Wales energy and water customers. EWON receives, investigates and resolves customer complaints and disputes.
EWON’s contact details are:
NSW Freecall: 1800 246 545
Freefax: 1800 812 291
Website: www.ewon.com.au
Post: Reply Paid 86550, Sydney South NSW 1234